CVE-2017-9324

Publication date 12 June 2017

Last updated 24 July 2024

Ubuntu priority

Medium

Why this priority?

Cvss 3 Severity Score

8.8 · High

Score breakdown

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Status

Package Ubuntu Release Status
otrs2 24.10 oracular Not in release
24.04 LTS noble Not in release
23.10 mantic Not in release
22.04 LTS jammy
Not affected
21.10 impish
Not affected
21.04 hirsute
Not affected
20.10 groovy
Not affected
20.04 LTS focal
Not affected
19.10 eoan
Not affected
19.04 disco
Not affected
18.10 cosmic
Not affected
18.04 LTS bionic
Not affected
17.10 artful Ignored end of life
17.04 zesty
Fixed 5.0.16-1+deb9u2build0.17.04.1
16.10 yakkety Ignored end of life
16.04 LTS xenial
Vulnerable
14.04 LTS trusty Not in release

Severity score breakdown

Parameter Value
Base score 8.8 · High
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction None
Scope Unchanged
Confidentiality High
Integrity impact High
Availability impact High
Vector CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H